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1. About this Privacy Policy​

Arcadia Women Adventures Pty Ltd (“Arcadia”, “we”, “us” or “our”) respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, join our community or book an Arcadia experience.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

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2. Information we may collect

Depending on how you interact with Arcadia, we may collect:

  • Your name

  • Date of birth

  • Email address

  • Phone number

  • Residential address

  • Emergency contact details

  • Booking and payment information

  • Membership information

  • Dietary requirements and food allergies

  • Medical conditions, injuries or accessibility requirements

  • Fitness or experience information relevant to an activity

  • Communications sent through our website, forms or emails

  • Photographs or videos where consent has been provided

  • Technical information, including your IP address, browser, device and website activity

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3. Sensitive and health information

Some Arcadia adventures require us to collect health, medical, allergy, dietary or accessibility information.

We collect this information to assess your requirements, support your safety and help our guides prepare appropriately for your experience.

Please provide information that is accurate and complete. You must inform us if relevant information changes before your adventure.

We will only use sensitive information for the purpose for which it was collected, for a directly related purpose, with your consent or where otherwise permitted or required by law.

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4. How we collect information

We may collect personal information when you:

  • Make an online booking

  • Complete a registration or participant form

  • Purchase or renew a membership

  • Contact us by email, phone or through our website

  • Subscribe to our newsletter

  • Complete a waiver or medical declaration

  • Participate in an Arcadia adventure

  • Enter a competition, survey or promotion

  • Interact with our website or social media accounts

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We may also receive relevant information from a person making a booking on your behalf or from a service provider involved in delivering your experience.

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5. How we use your information

We may use your personal information to:

  • Process and manage bookings and payments

  • Deliver adventures, events, memberships and programs

  • Communicate important information about your booking

  • Assess and respond to medical, dietary or accessibility requirements

  • Support participant health and safety

  • Contact your emergency contact where reasonably necessary

  • Respond to questions, requests or complaints

  • Improve our website, services and customer experience

  • Maintain business and legal records

  • Prevent fraud, misuse or unlawful activity

  • Send news and marketing communications where you have consented to receive them

  • Comply with our legal and regulatory obligations

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6. Sharing your information

We may share relevant personal information with trusted third parties where reasonably necessary to operate our business or deliver your experience. These may include:

  • Arcadia guides, employees and contractors

  • Accommodation and activity providers

  • Transport and tour operators

  • Payment processors

  • Website, booking and customer-management platforms

  • Email and marketing service providers

  • IT, storage and professional service providers

  • Emergency services, medical professionals or insurers

  • Government, regulatory or law-enforcement authorities where required by law

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We only share the information reasonably required for the relevant purpose.

We do not sell your personal information.

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7. Payments

Payments made through our website may be processed by third-party payment providers.

Arcadia does not generally store complete payment card details. Payment providers process this information under their own privacy and security policies.

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8. Marketing communications

We will only send promotional emails where you have subscribed, consented or where otherwise permitted by law.

You can unsubscribe at any time by clicking the unsubscribe link in an email or by contacting us.

Unsubscribing from marketing will not prevent us from sending essential communications relating to an active booking, membership or transaction.

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9. Photographs and video

Photos and videos may be taken during Arcadia experiences.

We will ask for your consent before using identifiable images of you for marketing or promotional purposes. You may withdraw your consent for future use by contacting us.

Withdrawal will not necessarily apply to materials already published or produced before we received your request.

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10. Cookies and website analytics

Our website may use cookies and similar technologies to:

  • Operate essential website functions

  • Remember preferences

  • Understand how visitors use the website

  • Measure website and marketing performance

  • Improve our content and customer experience

You can control or disable cookies through your browser settings. Some website features may not function correctly if essential cookies are disabled.

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11. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Information may be stored through trusted digital platforms and service providers. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

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12. Overseas service providers

Some of our technology, booking, payment or communication providers may store or process information outside Australia.

Where this occurs, we take reasonable steps to work with reputable providers and protect personal information appropriately.

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13. Retention of information

We retain personal information for as long as reasonably necessary to:

  • Deliver our services

  • Manage bookings and customer relationships

  • Meet insurance, accounting and legal requirements

  • Respond to disputes or complaints

When information is no longer required, we take reasonable steps to delete, destroy or de-identify it.

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14. Accessing or correcting your information

You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

Please contact us using the details below. We may need to verify your identity before completing your request.

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15. Children’s privacy

Arcadia adventures and memberships are intended for women aged 18 and over.

We do not knowingly collect personal information from children through our booking services.

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16. Questions and complaints

If you have a question or complaint about how we handle your personal information, please contact us.

We will review your request and respond within a reasonable timeframe.

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17. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to our services, systems or legal obligations.

The latest version will be published on our website with the date of the most recent update.

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18. Contact us

Arcadia Women Adventures Pty Ltd
Running Creek, Queensland, Australia

Email: info@arcadiawomenadventures.com
Phone: 0427 002 303

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